Privacy Policy

Last Updated: August 10, 2025

At Acclaim Garage Doors LLC (AcclaimGarageDoors.com), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you visit our website, use our services, or interact with our SMS communications, how we use and share it, and your rights regarding your data. We never sell your personal information, including lists, email addresses, or phone numbers.

1. Information We Collect

We collect information to provide, improve, and personalize our services. The types of information we collect depend on how you interact with our website and communication channels.

a. Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location (city/region, not always precise GPS).
• Device information: device type (e.g., desktop, tablet, phone, other), operating system, browser type and version, screen resolution, language, time zone.
• Usage data: pages viewed, time on page, navigation paths, clicks on links/buttons/images, scroll depth on pages.
• Referrers: the website or campaign that led you to our site.
• Search activity on the site (site search terms).
• Dates/times of visits and repeat‑visit information (via cookies or similar technologies).
• Cookie identifiers and other online identifiers used for analytics and advertising (e.g., pixels, tags, advertising IDs).

Purpose: We use this data to understand website usage, improve our services, and personalize your experience.

Storage: This data is stored in Google Analytics (see Google’s Privacy Policy) and our web server logs, which help us monitor performance and troubleshoot issues.

b. Information You Provide

We collect personal information you voluntarily provide, such as:

Email Subscriptions: Your name and email address when you sign up for our mailing list. This is stored in Mailchimp (see Mailchimp’s Privacy Policy).

Purchases: When you buy from us, we collect:

• Name
• Mailing address (street, city, state, zip code)
• Billing address
• Phone number (which may be used for SMS communications if you opt-in)
• Email address

Payment details (card number, expiration date, CVV/CID) are processed securely by our payment gateway, PayPal, and not stored on our website (see PayPal’s Privacy Policy).

Contacting Us: If you reach out via email, contact form, phone, or SMS, we may keep your message, contact information, and communication preferences to respond appropriately.

You can choose not to provide personal information, but this may limit access to certain features, such as subscriptions, purchases, or SMS updates.

2. SMS Communications and Consent

a. SMS Program Details

We may offer SMS messaging services to provide you with:

• Order confirmations and shipping updates
• Appointment reminders and scheduling information
• Marketing promotions and special offers
• Customer service communications
• Account notifications and security alerts

b. Opt-In Consent

Double Opt-In: For marketing messages, we may send a confirmation text to verify your consent before adding you to our SMS list.

c. Message Frequency and Costs

• Marketing Messages: Message frequency varies but typically ranges from 1-4 messages per week
• Transactional Messages: Sent as needed for order updates, appointments, or account notifications
• Message and data rates may apply – Standard messaging rates from your wireless carrier will apply
• We are not responsible for carrier charges or fees

d. SMS Opt-Out Instructions

Important: After opting out, you may receive one final confirmation message. You may continue to receive transactional messages related to existing orders or appointments until completed.

e. SMS Help Information

For SMS help or questions:

• Reply HELP to any of our text messages
• Contact our customer service at 623-252-5541
• Email us through our contact form

f. Carrier and Device Requirements

Our SMS services are available on major U.S. wireless carriers. Not all mobile devices or carriers may be supported. We are not liable for delayed or undelivered messages due to carrier or device limitations.

3. How We Use Your Information

We use your information for the following purposes:

• Operate and Improve Our Website: Display content correctly and enhance site functionality
• Customer Service: Respond to inquiries and support requests efficiently via email, phone, or SMS
• Personalization: Understand user behavior to tailor your experience across all communication channels
• Payments: Process orders and deliver products (via PayPal)
• Marketing: Send newsletters, promotions, or updates you’ve opted into via email (Mailchimp) or SMS
• Analytics: Analyze site usage, performance, and communication effectiveness (via Google Analytics)
• Product Reviews: Manage reviews and ratings, sometimes using third-party providers
• SMS Communications: Send transactional and marketing messages based on your preferences
• Legal Compliance: Meet regulatory requirements, including SMS compliance, or protect against fraud

4. Cookies and Tracking Technologies

We use cookies and pixel tags to enhance your experience and analyze site performance.

Cookies: Small text files stored on your device. We use:

• Session Cookies: Expire when you close your browser
• Persistent Cookies: Remain until deleted or expired to track usage over time

Pixel Tags: Used with cookies to track actions like page views, time spent, or items added to a cart.

We work with Google and Facebook to analyze behavior and improve advertising.

Your Choices: You can disable cookies via your browser’s settings (check the “Help” menu), but this may limit some site features. For non-essential cookies (e.g., marketing), you can opt out via our cookie consent tool (if applicable) or by contacting us.

5. How We Share Your Information

We do not sell, trade, or rent your personal information, including phone numbers. We share data only with trusted partners to operate our website and services:

• Google Analytics: For website usage and performance data. See Google’s Privacy Policy .
• Mailchimp: For managing email subscriptions. See Mailchimp’s Privacy Policy .
• PayPal: For secure payment processing. See PayPal Privacy Statement .
• SMS Service Providers: For delivering text messages (these providers are contractually bound to protect your information and use it only for message delivery). Please refer to the specific provider’s privacy policy as applicable.
• Other Providers: For managing reviews, surveys, or promotions, only with your consent, and subject to their own posted privacy policies.

These partners are bound by their own privacy policies and contractual obligations, and we share only the minimum data necessary for the specific service.

6. How We Protect Your Information

We take reasonable and industry‑standard measures to protect the personal information you provide to us. Your data may be stored in our website hosting environment, in our CRM platform (GoHighLevel), and with the third‑party service providers listed in this policy (such as email, payment, and analytics providers). Access to these systems is restricted to authorized personnel and is controlled through unique logins, role‑based access, and audit or activity logging where available.

We use technical safeguards such as SSL/TLS encryption for data in transit, firewalls, secure hosting configurations, regular software updates, and password and access‑management practices designed to reduce the risk of unauthorized access, alteration, disclosure, or loss of your information. Our third‑party providers (including our CRM, GoHighLevel) maintain their own security certifications and controls, and we select them based in part on their stated security and compliance practices. However, no method of transmission or storage over the Internet is 100% secure, and we cannot guarantee absolute security of your information.

7. Your Privacy Rights

Depending on your location, you may have rights under laws like the CCPA (California) or GDPR (EU). These include:

• Right to Know: Request details about the personal information we collect, use, or share
• Right to Delete: Request deletion of your personal data, including SMS preferences (subject to legal exceptions)
• Right to Opt-Out: Opt out of data sharing for marketing purposes or SMS communications
• Right to Access or Correct: Request a copy or correction of your data (GDPR-specific)
• SMS-Specific Rights: Opt out of SMS communications at any time using the methods described above

To exercise these rights, contact us via our Contact Form or the details below. We’ll respond within 30 days (or as required by law).

8. Data Retention

We retain personal information only as long as necessary for the purposes outlined above:

• Anonymous analytics data: Up to 26 months in Google Analytics
• Email subscription data: Until you unsubscribe or request deletion
• SMS data: Phone numbers and preferences retained until you opt out or request deletion
• SMS message logs: Retained for up to 12 months for compliance and customer service purposes
• Purchase data: As required for legal, tax, or operational purposes (typically 7 years)
• Contact form data: Up to 1 year after resolving your inquiry

We securely delete or anonymize data when no longer needed.

9. Third-Party Websites and Services

Our website may link to third-party sites (e.g., partners, advertisers), and our SMS messages may contain links to external websites. We are not responsible for their content, privacy practices, or SMS policies. Please review their policies before engaging with those sites or services.

10. Children’s Privacy

We comply with the Children’s Online Privacy Protection Act (COPPA). Our website and SMS services are not directed to children under 13, and we do not knowingly collect their information. If we become aware that we have collected information from a child under 13, we will delete it promptly.

11. State-Specific Rights

California Residents (CCPA/CPRA)

California residents have additional rights regarding SMS communications and other personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These include the right to know what personal information (including phone numbers) is collected, the right to request deletion of personal information (subject to legal exceptions), and the right to opt out of the sale or sharing of personal information. We do not sell your personal information, including phone numbers or SMS data, as “sell” is defined under the CCPA/CPRA.

Texas and Other State Telemarketing/SMS Laws

In addition to federal laws like the Telephone Consumer Protection Act (TCPA), we comply with applicable state telemarketing and text messaging laws, including recent changes such as Texas Senate Bill 140 and similar “mini‑TCPA” statutes. When we send marketing calls or SMS/MMS messages to residents of these states, we follow state‑specific requirements, which may include quiet hours, express prior consent, registration or bonding obligations for certain campaigns, honoring state and national Do‑Not‑Call lists, and including clear opt‑out instructions in our messages. If a state law provides stronger protections than our standard practices, we apply the higher standard for residents of that state.

Other State Privacy Rights

Residents of other states (such as Florida, Maryland, and others that have adopted enhanced telemarketing or privacy statutes) may have additional rights regarding their personal information and SMS communications, including rights to access, delete, or restrict certain uses of their data. To learn what specific rights may apply to you based on your state of residence, or to exercise any of these rights, please contact us using the information in the “Contact Us” section of this policy.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, legal requirements, or SMS regulations. We’ll notify you by updating the “Last Updated” date at the top and, for significant changes, by posting a notice on our homepage or sending an email/SMS to users who have opted in. Please review this page periodically.

13. Contact Us